WIG CUSTOMIZATION AND STYLING
WIG CUSTOMIZATION AND STYLING
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Do you have an un-customized and un-styled wig that you’d like to add TBT's touch? Book our Wig Customization and Style service and we will completely customize and
style your wig!
Wig Customization and Style Service includes:
• Bleached Knots
• Hairline Customization (plucking, baby hair, etc.)
• Style of your choice
Turnaround Time/Shipping Window
5-10 business days (depending on quantity)
Hair Selection and Guidelines
If you wish to use TBT Virgin Hair, simply add all hair specs to your cart with this Wig Service. If you wish to use hair elsewhere, please fully read and follow the shipping
guidelines below.
• Wigs must be NEW or GENTLY used and free of any excess dirt or debris.
• New and un-customized units are not accepted. Please book a “Wig Customization + Styling” service instead to include lace customization.
Shipping Information
• Please ship your CLEAN, THREAD FREE, UN-CUT, LABELED bundles using the shipping label that we will provide by email within 24 hours of purchase.
• Add a note with your package specifying your full name and order # (you will
receive a confirmation email with your order # after you complete your purchase.)
• Using the provided shipping label is MANDATORY. After shipping your hair, please
email us at contact@, Subject: Order #: — Wig Service,
with your Name, Order #, and Tracking #. We are NOT responsible
for loss of items during shipment.
• Shipping fees at checkout cover both the shipment to us, and your completed wig return. Please make sure the address inputted at checkout is the delivery return address.
Processing and Delivery
5-7 Business Days refers to your shipping window — Processing time begins the next
day your hair arrives in the mail.
Example:
TBE Wig Service purchased on 1/1
Hair arrives on 1/7
1/8 = DAY 1 of processing time
1/12-1/16 - SHIPPING WINDOW (1/14-1/15 = weekend)
Shipping & Tracking
Shipping & Tracking
Thank you for visiting and shopping at www.tailored-by-tai.com. Following are the terms and conditions that constitute our Shipping Policy.
Business Days, Hours of Operation, and Public Holidays
Business Days Include: M-F 10am-6pm and exclude Weekends, Public Holidays, and Out-Of-Office Dates
Orders will NOT ship out on non-business days, nor are these days calculated as days in your shipping window. Business will resume the next Business Day.
U.S Holidays Include:
- New Year’s Day
- Birthday of Martin Luther King, Jr.
- Inauguration Day
- Washington’s Birthday
- Memorial Day
- Independence Day
- Labor Day
- "Columbus Day" (also observed as Indigenous Peoples Day)
- Veterans Day
- Thanksgiving Day
- Christmas Day
Out-Of-Office Dates:
No Out-of-Office dates reported at this time.
Shipping Policy
Orders are ONLY shipped out on Business Days. Business days include Mon-Fri, and do not include Weekends (Sat-Sun), Public Holidays, or Announced Vacation Times.
Shipping times are ESTIMATES AND APPROXIMATES ONLY. We try our best to stick to our usual turn-around times, however unprecedented delays may occur. In the case of a significant delay, we will be sure to contact you as far in advance as possible. Please be aware of possible delays around important dates such as Holiday Season (November-December), Election Season, and Covid-19 impacts.
Shipping Carrier Estimated Times of Arrival are independent of Tailored By Tai Brands Shipping Terms. Once packages are shipped off via Shipping Carrier, we no longer have control or access to your package. For the exact ETA of your packages please refer to your tracking # and tracking link located in your Shipping Confirmation Email.
Please do NOT inquire about your order status if you are still within your shipping window. If you are curious about your Order Status, please follow the chart below. We do NOT offer refunds for failure to review our Shipping and Tracking policy prior to purchasing. We purchase all specs immediately after all orders are placed, therefore refunds cannot be issued.
- Business Days are Monday - Friday only
- During Holidays you may experience a Slight Delay in shipping
- ALL HAIR ORDERS HAVE A 3 - 4 DAY PROCESSING TIME BEFORE ORDERS ARE SHIPPED OUT
- Allow up to 24 - 48 hours to respond to email
-
A tracking number will be provided to you via email once your order has been shipped. We are not responsible for your package after it is with the post office carrier. NO REFUNDS ; NO EXCHANGES
ESTIMATED FULFILLMENT DURATIONS
Fulfillment durations represent the timeframe during which we complete, process, pack, and physically ship your order. It is important to note that the fulfillment duration does not indicate the delivery date. Kindly be aware that the shipping method you choose during checkout and its associated transit time are separate from the estimated fulfillment durations.
Provided below are the estimated shipping windows for each order type during which you can anticipate your order to be shipped/picked up, along with receiving the confirmation email regarding your shipment/pick-up. You can locate each products order type under each product's details (under the add-to-cart button), labeled as "Type" or, via the details below.
READY-TO-SHIP
Products that are in stock and available to ship or be picked up within 3-5 days
- All Ready-To-Ship Collection items (contains RT'S in product name)
- Hair Products and Tools
Non-custom
Pre-orders*
Products that are ready-made or pre-made and do not require any additional customization from our end ships within 5-10 business days.
- Bundles and Bundle Deals
- Clip-Ins
- Lace Closures and Frontals
- Tape-Ins
- Closure and Frontal Wigs (uncustomized)
- Ponytails
- U-Part and Headband Wigs (uncustomized)
Customs
Pre-orders*Products and Services that require customization and include client specifications. Custom products are made-to-order to allow clients to choose their specifications such as size, type, and more. Ships within 15-20 days.
- Custom Wigs
- Signature Wigs
- Gustom Wig Services
Measurements
Measurements
Care Instructions
Care Instructions
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